Policies & Terms

Class Attendance

• • Students must arrive on time for lessons to ensure safety and minimise disruption
• • Late arrivals may result in shortened lesson time
• • Regular attendance is essential for progress and safety
• • Students should be collected promptly after lessons

Payment Terms

• • Term fees are due in full before the first lesson of each term
• • Trial lesson fees are payable on the day of the lesson
• • Payment plans may be available upon request
• • No refunds for lessons within commenced terms

Liability & Indemnity

Swimming and water-based activities involve inherent and unavoidable risks, including the risk of injury, illness, or, in rare circumstances, serious harm or death.

By enrolling in lessons, attending the premises, or allowing a learner to participate, students and their parents or legal guardians:

• • Acknowledge and accept all risks associated with swimming activities and the use of the facilities.
• • Confirm that participation takes place entirely at their own risk.
• • Indemnify and hold harmless Bluefin Swim School, its owners, instructors, employees, contractors, and agents against any claims, losses, damages, costs, or legal action arising from participation in lessons or presence on the premises.
• • Agree that Bluefin Swim School shall not be held liable for any injury, loss, damage, or death sustained during lessons or while on the premises, except to the extent required by applicable South African law.
• • Confirm responsibility for ensuring that the participant is medically fit to take part in swimming activities and that all relevant medical conditions have been disclosed prior to participation.

This indemnity and limitation of liability apply to the fullest extent permitted under South African law. A separate indemnity and assumption of risk agreement forms part of the registration process and must be signed prior to participation.

Behaviour Policy

We expect all students to follow pool rules and treat instructors and other students with respect. Disruptive behaviour may result in lesson suspension for safety reasons.

Bluefin Swim School respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Information We Collect

When you submit an enquiry via our website or contact us directly, we may collect the following personal information:

• • Your name and surname
• • Contact details such as email address and telephone number
• • Any information you choose to share with us in your message

2. Purpose of Collection

We collect and process your personal information solely for the purpose of:

• • Responding to your enquiry
• • Providing information about our swimming programmes and services
• • Communicating with you regarding enrolment or related queries

We do not use your information for any purpose unrelated to your enquiry unless you have explicitly consented.

3. Lawful Processing

Your personal information is processed lawfully and transparently, in line with POPIA. By submitting your information, you consent to Bluefin Swim School collecting and processing your personal information for the purposes outlined above.

4. Information Sharing

We do not sell, rent, or trade your personal information. Your data will not be shared with third parties unless required by law or where necessary to fulfil your request, and only with appropriate safeguards in place.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

6. Data Retention

We retain personal information only for as long as it is necessary to respond to your enquiry or as required by law. Once no longer needed, your information is securely deleted.

7. Your Rights

You have the right to:

• • Request access to the personal information we hold about you
• • Request correction or deletion of your personal information
• • Withdraw your consent at any time, subject to legal or contractual restrictions

Requests can be made by contacting us using the details below.

8. Contact Details

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Lesson Cancellations

• • 48 hours notice required for lesson cancellations
• • Cancellations can be made by phone, email, or WhatsApp
• • Short notice cancellations forfeit the lesson fee
• • Emergency cancellations will be considered case-by-case

Makeup Lessons

• • One makeup lesson per term included for advance cancellations
• • Illness makeup requires medical certificate
• • Makeup lessons must be scheduled within the same term
• • Subject to instructor and pool availability

School Closures

• • We close on public holidays (makeup lessons provided)
• • Emergency closures due to maintenance will be rescheduled
• • Severe weather may result in lesson postponement
• • 24 hours notice provided where possible

Term Withdrawals

Students may withdraw from lessons with 30 days written notice. Fees are non-refundable once the term has commenced, but we may consider transfers to future terms in exceptional circumstances.