Question 1

What is the pool temperature?

Accepted Answer

Our indoor pool is heated and maintained at a comfortable 30°C year-round, perfect for learning and enjoyable swimming.

Question 2

What should my child bring to lessons?

Accepted Answer

Students should bring swimwear, a towel, and goggles if they have them. We provide kickboards and other equipment during lessons.

Question 3

How are students grouped for lessons?

Accepted Answer

Students are grouped by age and ability level to ensure everyone learns at an appropriate pace. We assess each student's skills during their trial lesson.

Question 4

What if my child misses a lesson?

Accepted Answer

We require a min of 24 hours notice for cancellations. One makeup lesson per term is included. For illness, we require a medical certificate for makeup eligibility.

Question 5

How long does it take to learn to swim?

Accepted Answer

This varies greatly depending on age, confidence, and consistency. Most children become water-safe within 1-2 terms, with stroke development continuing over 2-4 terms.

Question 6

Do you offer adult swimming lessons?

Accepted Answer

Yes! We offer adult lessons for all skill levels, from complete beginners to those wanting to improve technique. Adult classes have flexible scheduling options.

Question 7

Is there parking available?

Accepted Answer

Yes, we provide free on-site parking for all students and visitors.

Question 8

Can parents watch the lessons?

Accepted Answer

Parents are welcome to watch from our viewing area. For safety and to avoid distractions, we ask that you remain in the designated viewing areas.

Question 9

What safety measures do you have in place?

Accepted Answer

All instructors are trained, and first aid certified, and we maintain strict supervision ratios of maximum 3 students per instructor.

Question 10

Do you cater for children with special needs?

Accepted Answer

Yes, we welcome students with special needs. Our private coaching sessions are particularly suitable, and we can adapt our teaching methods as needed.

Question 11

What payment methods do you accept?

Accepted Answer

EFT transfers. Fees are due in advance before the first lesson of each month. Upfront Term payments come with a discount

Question 12

How do I know which programme is right for my child?

Accepted Answer

Our trial lesson includes an assessment to determine the most suitable programme. Our instructors will recommend the best starting point based on age, ability, and confidence.

Question 13

What happens if the pool needs maintenance?

Accepted Answer

In the rare event of pool closure for maintenance, affected lessons will be rescheduled. We'll provide at least 24 hours notice whenever possible.

Question 14

Are there changing facilities?

Accepted Answer

Yes, we have modern, clean changing rooms with family facilities, individual cubicles, and secure lockers for your belongings.

Question 15

How far in advance should I book?

Accepted Answer

We recommend booking at least 2 weeks in advance, especially for popular time slots. Trial lessons can often be accommodated within a few days.

Question 16

What is your refund policy?

Accepted Answer

Term fees are non-refundable once lessons have commenced. However, we may consider transfers to future terms in exceptional circumstances.

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